How to Troubleshoot When You Can't Connect to a Public Hotspot Using BlackBerry Z10

1. First turn on WiFi on your device by swiping down from the top of the screen on your device's homescreen > tap WiFi > set to On.
2. If after turning on your device's WiFi and you still can't connect to the public network, check whether the network your trying to connect to is listed on your phone. On your homescreen, swipe down from the top > WiFi > check if the network name appears on the list.
If you can't see the network in the list there might be a signal strength issue or the network is hidden.
3. If after performing the steps above and you still can't connect to the public hotspot, try enabling your WiFi network profile. On the homescreen, swipe down from the top > WiFi > Saved > tap the network you're trying to connect to from the saved networks list > switch on Enable Connections.
0 comments:
Post a Comment